Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. This hotfix might receive additional testing. Apply this hotfix only to systems that are experiencing the problem described in this article. However, this hotfix is intended to correct only the problem that is described in this article. Resolution Hotfix informationĪ supported hotfix is available from Microsoft. If no matching user session is found, you are prompted to select the user session that you want to connect to. If the specified session information matches any of the user sessions on the computer, a Remote Assistance connection is sent to that session. With this new parameter, you can specify user session information alongside the computer name when you offer remote assistance. The format of the session information parameter should be "username:sessionid."įor example, you can use the parameter as follows:msra /offerra computername domain\username:sessionid After you install this update, a new parameter will be added to the Remote Assistance Command Line tool (Msra.exe) in Windows 7 Service Pack 1 (SP1) and Windows Server 2008 R2 SP1:msra /offerra computername sessioninformation
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